I Can't Use Ok Google On My Android Phone

kalakala's picture

Hi good people:
Please I need some help from anyone who uses Ok google. I have the app installed and running on my phone right now, but the problem I have with the app is that when I give it an instruction from the home screen, it goes in to google search, and all I hear as feed back is the instruction I gave it. For instance, if I say "Ok Google open app" I then hear the phone say: "search Ok google open app." And then nothing happens. I am then put on the search results.
Does anyone understand this problem, or has anyone experienced this problem with Ok google? please I need help from anyone.
Thanks and cheers.